FAIR BANKING ISRAEL
2023 DASHBOARD & UPDATES
Welcome to the Fair Banking Project. This is a non-profit initiative advocating for equal access to Israel's banking system for all. Get help, know your rights, stay updated, and most of all - join us to change the system for the better. Legal support for the project is courtesy of attorney Anna Moshe.
"Following complaints from immigrants from Ukraine and Russia, the Bank of Israel instructed the banks: not to avoid opening accounts and to limit consideration of... requests to a reasonable time...Avidan was presented with data from a survey conducted by the organization Reboot Startup Nation last January among hundreds of immigrants."
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KNOW YOUR RIGHTS & GET HELP
FROM ISRAEL'S BANKING REGULATOR:
HOW TO REPORT PROBLEMS TO THE REGULATOR
The Bank of Israel has a complaint form with two steps. Here is how to use it.
The original link is here. You need to scroll down for Russian instructions. You will need to use in-browser translation for the forms.
"You should file a complaint with the Director of Public Complaints at your bank or credit card company.
To file a complaint online with any of the departments, click here.
The bank's response to your complaint will usually be sent to you within 45 days, in accordance with the instructions of the bank inspector, unless it is an exceptional case."
If the Bank/Credit Card Company's Complaints Department did not receive a response, or does not meet your requirements, you may contact us in writing, enclosing the response received from the Complaints Department and specifying your grievances.
The complaint should contain as much detail as possible that is relevant to the case. The complaint will be forwarded by us to the bank/credit card company and will be the basis for an audit.
To file a complaint with the Citizens' Complaint Office at the Bank Inspector's Office, click here.
You can also contact us the Bank of Israel by:
ACT NOW. LET'S CHANGE THE SYSTEM
SIGN THE PETITION
Support the petition to:
Make Banking Rules the Same for Everyone, Including War-Displaced Immigrants to Israel
The petition is addressed to:
The CEO's of Israeli banks
Israel's Minister of Economy